Guarantee and return

We sell only original products supplied by the official manufacturer. For automotive oils, technical fluids, and automotive chemicals, the warranty period is considered to be the shelf life established by the manufacturer and indicated on the product packaging.

In accordance with the Law of Ukraine "On Consumer Protection", the Customer has the right to return or exchange a product within 14 days from the date of purchase provided that:

• the product shows no signs of use;

• the packaging and protective elements remain intact;

• the Customer provides proof of purchase (fiscal receipt or a receipt issued by a bank or payment system) and accompanying documents (delivery note or waybill).

If, upon receipt, you discover that the product does not meet the declared quality standards, contains a manufacturing defect, is unsuitable for its intended purpose, or has expired by the date of receipt, you are entitled to request either a replacement product or a refund.

The Seller covers the delivery costs associated with returning defective products.

You may also use the convenient "Easy Return" service provided by Nova Poshta, which allows you to return goods to the Seller free of charge within 14 days of receipt. The service can be arranged in just a few clicks through the mobile application without entering sender information.

The warranty, return, and exchange policy applies to all products available on the website except products in the "Stock" category (discounted or clearance items). By purchasing such products, the Customer agrees that warranty obligations do not apply and that such products are not eligible for return or exchange. By placing an order, the Customer acknowledges and agrees that the packaging or label of stock products may contain minor cosmetic defects (such as dents in the container, uneven or defective printing, scratches, etc.) that do not affect the product's properties or seal integrity. No additional individual notification regarding such defects will be provided.

We are not liable for any damage to vehicles or equipment resulting from the incorrect selection of a product. Before purchasing, please verify that the product approvals and specifications comply with your vehicle manufacturer's requirements as stated in the relevant service documentation and ensure that the selected product is appropriate for your needs.

Return Procedure and Processing Times

To initiate a return, please contact our manager by phone or email and describe the issue. We are ready to provide консультаtion, assist you in selecting a suitable alternative product, or arrange a refund.

Inspection of returned goods at our warehouse takes 1–3 business days. Refunds are issued to the Customer's bank card or by another agreed method within 7 calendar days after successful inspection of the returned product.

We value our customers and are committed to doing everything possible to meet their needs and expectations. We strongly encourage you to contact us if you have any questions or encounter any issues regarding your purchase.